I am on my second Nugget Ice Maker. The first was before the recall but I had the metal shaving issue and the company sent me a new one immediately. Now 3 years later my machine is not working. I have used this ice machine continuously for years and it has broken. The company has offered us a very generous discount to by a new one which we are going to do. I don't like to be without my fabulous ice. I know that regular cleaning is a must to keep this machine working properly so I feel maybe we had some fault in this machine going bad. We did clean it regularly but maybe not as well as needed. The company has got a bad reputation, maybe over the recall, and I don't think it is deserved. The machine is great, the service has been excellent for us and the ice is great.