Have you noticed that your ice machine makes crystal clear ice or white ice? Do you know why there is a difference between the two? Let's discuss it today.
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I haven’t even received my product. Your website states 5-7 business working days. It’s been 2 weeks going on 3 and still haven’t received it. Apparently the warehouse was being relocated but I wouldn’t have known if I hadn’t checked my status of it. They aren’t able to expedite it either. They haven’t done anything to resolve the issue. I see why everyone’s complaining about the customer service. I was giving the benefit of the doubt, but I guess others were right about this company.
The ice it made was lovely, the horrible screeching noise it made multiple times a day was unpleasant, but the fact that it’s completely dead and not functioning at 6 months leaves me to submit a 1 star rating.
I received my ice maker damaged. When I asked if they would allow me to use the damaged one while they shipped out a new one they refused. I loved the aesthetic of this maker but I’m very disappointed in the customer service. The communication was not great and they refused to accommodate the customer.
Don't buy for this company! When you ice maker breaks, they give you the run around to help. Now there is a safety recall and they are giving the run around again!!! Go with a different company!
Don't buy for this company! When you ice maker breaks, they give you the run around to help. Now there is a safety recall and they are giving the run around again!!! Go with a different company!