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My wife uses one of these they have setup for the teachers at her local school. While doing renovations and an addition on our home, I decided to get her one as a gift and she loves it. In fact, my entire family loves this ice maker. It's a real hit. Even our guests talk about the ice we serve. It's kind of funny that the friends of our kids talk about our ice maker more than anything else while anticipating a visit to the house.
I am on my second Nugget Ice Maker. The first was before the recall but I had the metal shaving issue and the company sent me a new one immediately. Now 3 years later my machine is not working. I have used this ice machine continuously for years and it has broken. The company has offered us a very generous discount to by a new one which we are going to do. I don't like to be without my fabulous ice. I know that regular cleaning is a must to keep this machine working properly so I feel maybe we had some fault in this machine going bad. We did clean it regularly but maybe not as well as needed. The company has got a bad reputation, maybe over the recall, and I don't think it is deserved. The machine is great, the service has been excellent for us and the ice is great.
I haven’t even received my product. Your website states 5-7 business working days. It’s been 2 weeks going on 3 and still haven’t received it. Apparently the warehouse was being relocated but I wouldn’t have known if I hadn’t checked my status of it. They aren’t able to expedite it either. They haven’t done anything to resolve the issue. I see why everyone’s complaining about the customer service. I was giving the benefit of the doubt, but I guess others were right about this company.
The ice it made was lovely, the horrible screeching noise it made multiple times a day was unpleasant, but the fact that it’s completely dead and not functioning at 6 months leaves me to submit a 1 star rating.
Very happy, it looks great and is quiet. Gevi support was fabulous throughout the whole process.
I received my ice maker damaged. When I asked if they would allow me to use the damaged one while they shipped out a new one they refused. I loved the aesthetic of this maker but I’m very disappointed in the customer service. The communication was not great and they refused to accommodate the customer.
